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Privacy Statement and Cookies Policy
1. General Provisions
This Privacy Policy establishes the terms and conditions under which Oysho Korea, Ltd. (hereinafter
“OYSHO”), with registered address at 33Fl., 511, Yeongdong-daero, Gangnam-gu, Seoul, Korea, a
company that currently operates the sales of the OYSHO commercial brand in South Korea, as well
as the companies belonging to the Inditex Group as applicable in each given case (hereinafter,
jointly “Us” or “the Data Controllers”) processes the personal information that you provide Us with
when using the website www.oysho.com
/kr (hereinafter, “the Website”), the mobile application or
app, understood as the software application designed to be used on smart phones, tablets or other
mobile devices (hereinafter, the “App”) or other applications, software, digital media, storage
medium, or functionalities related to the commercial brand OYSHO in South Korea (jointly, “the
Platform”).
Every time the user (“You”) use this Platform, You will be bound by the current Privacy Statement
and Cookies Policy and You should review this text every time You use the Platform to be sure that
You agree with it.
This Privacy Statement and Cookies Policy may be amended according to relevant laws, regulations
and guidelines. Any amendment made to this Privacy Statement and reasons thereto shall be
disclosed on this Platform.
You hereby guarantee that the personal information provided is true and accurate and undertakes
to notify any change or alteration to the same. Any loss or damage caused to the Platform or to the
person responsible for the Platform or to any third person through the provision of erroneous,
inexact or incomplete information on the registration forms will be the exclusive responsibility of
You.
You facilitate Us personal information of a third party You shall be responsible of informing about
the use of such data and obtaining the relevant express consent. In the event that You have
purchased a product or a gift card, then the personal information of the third party provided by You
shall be used for the following purposes: (a) managing of the delivery and/or verification of correct
receipt of the corresponding product and; (b) attend any query or suggestion You may formulate in
respect of said product.
2. Items of Personal Information Collected/Method of Collection
OYSHO shall use the methods such as user account creation form, online contact form, Newsletter
subscription form, etc. to collect the following personal information:
Name (Korean, English); e-mail address; telephone (mobile) number; postal address
(invoice/delivery); date of birth, payment method of the purchase, payment data (including
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credit/debit card number) user name (login) and password, type of web browser and OS, access log,
IP address, cookies, date of visit, service use log, etc.
3. Purpose of Collecting Personal Information
The personal information You provide will be processed and stored under the responsibility of
OYSHO for the purposes of:
- To manage Your registration as a user of the Platform. The personal information You
provide Us with shall be used to identify You as a Platform user, and to give You access
to its different functionalities, products and services that are available to You as a
registered user.
- The performance and enforcement of the purchase and sale contract over the products
You have purchase, or of any other contract between You and Us;
- Contact You by email, telephone calls, SMS, or other equivalent forms of electronic
communication, such as the App's push notifications etc., regarding updates or
informative communications related to the functionalities, products or contracted
services, including Platform security updates, when necessary or reasonable for their
implementation.
- Attend and manage Your requests made using the available customer service channels
in relation to the Platform or the Physical Stores, as well as monitoring the quality of
Our service.
- If You authorize Your subscription to the OYSHO Newsletter, We will provide You with
information regarding Our products and services, through different means as, among
others, by email, any other equivalent electronic means of communication (such as SMS,
etc.) as well as through push notifications via the App – in case You have activated such
notifications in Your mobile device.
Subscription to the OYSHO Newsletter may entail using personal information to make
personalized advertising related to Our products and services available to You via email,
SMS or any other of Our own electronic media or those of third parties. We can also
provide You with this information through push notifications from the App in case You
have activated them in Your mobile device. With the aim of improving the service We
provide You with, We hereby inform You that personal information related to Your
purchases at online or physical stores, tastes and preferences, may be used for the
purpose of analysis, generating user profiles, marketing studies, quality surveys and
improving our client interaction.
If You are a registered user, You can change Your preferences related to the sending of
these commercial communications through the My Account section.
You can also unsubscribe through the Platform's Newsletter section at any time, or by
following the information We provide in each communication.
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4. Processing of Personal Information/Retention Period and Destruction of Personal
Information
a. Processing of Personal Information/Retention Period
As a matter of principle, personal information is destroyed without delay upon meeting
the purpose of collection and use of personal information. Withdrawal of membership,
withdrawal of consent to use personal information and the requesting of deletion of
personal information are causes for destroying the relevant personal information
without delay. However, should there be reason to preserve the personal information
as a requirement of law, the relevant personal information may be retained for the
period provided for by law and be used only for the purposes as provide for by such
law.
b. Destruction of Personal Information
Upon meeting the purpose of use of personal information, personal information will be
retained for certain period of time per internal policy and relevant law (please take into
account that this would be studied in a case by case basis, with a maximum mandatory
retention period of 10 years). Personal information printed on paper shall be shredded
or burned whereas electronic files shall be irrecoverably destroyed.
5. Delegation of Processing of Personal Information and Overseas Transfer
When necessary for the fulfillment of the purposes abovementioned in previous sections, as well as
the development or support of certain technical and operational services or functionalities of the
e-commerce Platform, third party suppliers may have access to Your personal information, as per
example suppliers of technological services, financial transaction management, logistics services,
transportation, order management and customer service, and / or analysis of the transactions made
through the Platform in order to provide Our users with sufficient guarantees in purchasing
transactions, etc. Your express consent to this access/disclosure of data, includes those cases where
for efficiency of the provision of the services, providers may be located in and/or have access to the
data from countries or territories outside South Korea, as territories/countries within the European
Economic Area or United States of America.
Delegatee - Location
Delegated Work
ITX MERKEN, B.V. - The Netherlands
Technology development and corporate services (including
electronic commerce Platform support)
Industria de Diseño Textil (Inditex,
S.A.) - Spain
Corporate policies fulfillment and compliance support
Transcosmos Korea, Inc – South Korea
Supplementary service of telephone and customer support
KCP – South Korea
Online payment service
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6. Rights of Users and their Legal Representatives
OYSHO ensures the exercise of Your access, rectification, erasure and objection rights by sending a
letter to the above mentioned address to OYSHO as provided in the paragraph below, or by e-mail
to dataprotection@oysho.com
, to the attention of the OYSHO Department in Charge of Personal
Information Protection.
At any time, You and Your legal representative may review/edit Your personal information or
request that Your membership be withdrawn or user account deactivated/deleted. In order to
review/edit Your personal information, please visit MY ACCOUNT to review, edit Your personal
information or withdraw Your membership completely. In the alternative, You may call or email the
Department in Charge of Personal Information Protection and request that We process Your request
for reviewing, editing personal information or for withdrawing membership. In the event You
request that Your personal information be revised due to an error, We will not use or process Your
personal information. If Your personal information was already transferred to a third party despite
their being an error, We will provide a notice to such third party without delay in order to correct
Your personal information. Any personal information that has been requested to be deleted by You
or Your legal representative shall be processed in accordance with the applicable “Processing of
Personal Information/Retention Period” provision and will not be reviewed or used for other
purposes.
7. Using a Social Network Login as a User.
You have the possibility to use the login or sign in through a social network or another collaborator
that enables this service (social login) when it is available on our login/sign in screen, either to link
the social login to your account or by registering a new one . In that case, your login credentials, as
well as your name and email / phone number (you might need to authorize it), will be imported
from your social network or collaborator account. By using this login option, these third parties may
send us certain additional information about your public profile, such as: your name, gender,
approximate age or profile photograph, according to the terms of use from the social network /
collaborator, which we recommend you read carefully. Unless you give us your authorization, we
will not retain this additional data. Likewise, the use of this functionality may imply that you provide
certain information about your activity to the social network or the collaborator. In any case, we
recommend that you review your privacy settings and the privacy policies of the collaborator or
social network to learn how these third parties process your data.
8. Installation of User´s Information Collection Mechanisms and Refusal thereto
We use cookies in this Platform, small text files with information on Your navigation in this site
whose principal objective is to improve Your experience in the Platform. You can find further
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information on the cookies that We use, their purpose and other information of interest in the
following Cookies Policy.
By accepting this Privacy Statement and Cookies Policy You consent to the use of the cookies used in
this Platform and which are described in the following Cookies Policy.
9. Departments in charge of personal information and related complaints
OYSHO maintains a department dedicated to protection of Your personal information and resolution
of any complaints that may rise in relation thereof. You may report any personal information
related matters arising from Your use of OYSHO´s services to the below department.
Department in Charge of Personal Information Protection
Telephone No : +82 2 34139800
E-mail : dataprotection@oysho.com
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Cookies Policy
What is a cookie?
A cookie is a small text file that a Website stores on Your PC, telephone or other device, with
information on Your movements on that site. Cookies are necessary to facilitate browsing and make it
user-friendly, and they do not damage Your computer.
While this policy uses the general term “cookie”, as it is the main method for storing information used
by this Website, the browser's “Local Storage” space is also used for the same purposes as the cookies.
All the information included in this section is also applicable to this "Local Storage".
What are cookies used for on this Website?
Cookies are an essential part of how Our Website works. The main purpose of Our cookies is to improve
Your browsing experience. For example, they are used to remember Your preferences (language,
country, etc.) while browsing and on future visits.
The information collected in the cookies also enables Us to improve the site by estimating numbers and
patterns of use, the suitability of the Website to the individual interests of the users, quicker searches,
etc.
On occasion, if We have obtained Your informed consent in advance, We may use cookies, tags or other
similar devices to obtain information that enables Us to show You, on Our own Website, those of third
parties, or any other means, advertising based on the analysis of Your browsing habits.
What are cookies NOT used for on this Website?
We do not store sensitive information which could identify You as Your address, password, credit or
debit card number, etc. in the cookies from Our Website.
Who has access/use this Website´s cookies?
The information stored in the cookies from Our Website is used exclusively by Us, except for those
identified below as "third-party cookies", which are used and managed by external entities to provide
services requested by Us to improve Our services and the experience of the user when browsing Our
Website. The primary services for which these "third-party cookies" are used are to obtain access
statistics and to guarantee any payment operation made.
How can I avoid using cookies on this Website?
If You prefer to avoid the use of cookies on this page, taking into account the limitations described
above, You must first disable the use of cookies in Your browser and then delete the cookies saved in
Your browser associated with this Website.
You may use this option for preventing the use of cookies at any time.
How can I disable and eliminate the use of cookies?
You may restrict, block or delete the cookies from this Website at any time by modifying Your browser
configuration in accordance to the instructions given below. While settings are different in each browser,
it is usual that the cookies configuration is made in the menu “Preferences” or “Tools”. For further
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details of the configuration of cookies in Your browser, see the “Help” menu of the same.
What specific cookies uses this Website and for what purposes?
The information below shows the cookies, tags and other similar devices used by this Website, together
with information on the purpose, duration and management (proprietary and by third parties) of them.
Technical and personalisation cookies: identification and authentication, browsing, interface personalisation, favourites, etc.
These cookies are used to identify users during the session, prevent users from having to repeat Website authentication processes, and offer reminders
of selections made during the session or later visits, as well of previously visited pages, etc.
COOKIES
PURPOSE
DURATION
ADMINISTRATION
User identification
They are used to identify and authenticate the user. They also contain
technical data of the user's session, such as, for example, connection
timeout, session identifier, etc.
Session Own
Session
identification
It identifies the http session of the user. It is common in all the web
applications to identify a user's petitions in a session.
Session Own
Browsing status
This allows the user’s browsing status to be tracked (start of session, home
page, first visit, scroll status, voting status, etc.).
Session Own
User selections
These store the session values selected by the user such as the store,
language, currency, products, sizes, etc.
Session Own
Favourites and
recent activity
This remembers the user’s favourite selections (such as stores) or their
recent activity (stores or products) during later Website visits.
Persistent Own
Shopping cart
They store details of the mini shopping basket, as well as the user logon
details associated with this basket.
Session Own
Protocols
This allows for changes to be processed between a secure domain
(protocol) (https) and an unsecure one (http).
Session Own
Cookies for navigation analysis
These cookies obtain generic information on the user's accesses to the Website (not to its content) in order to provide us subsequently with aggregated
information of these accesses for statistical purposes.
COOKIES
PURPOSE
DURATION
ADMINISTRATION
Origin
(WC_GASource)
It is used to know the origin of a user upon reaching a page of this Website,
for example, if it comes from a page of product detail from a product grid,
from the search engine or from an external website.
Persistent Own
Google Analytics
(__utma, __utmb,
__utmc, __utmz)
They allow monitoring the Website by means of the Google Analytics tool,
which is a service provided by Google for obtaining information of the
accesses of the users to the Websites. Some of the data saved for
subsequent analyses are: number of times a user visits the Website, dates
of the first and last visit of the user, duration of the visits, from what page
Persistent Third parties
the user accessed the Website, what search engine the user used to reach
the Website or what link he clicked on, from what place of the world the
user accesses, etc.
The configuration of these cookies is predetermined by the service offered
by Google Inc (a United States-based company), for which reason We
suggest that You consult the privacy page of Google Analytics,
https://developers.google.com/analytics/devguides/collection/analyticsjs/c
ookie-usage
, to obtain further information on the cookies that it uses and
how to disable them (in the understanding that We are not responsible for
the content or the veracity of the third-party websites).
Cookies for purchase analysis
These cookies allow compiling information on the device from which the purchase is made in this Website for the purpose of verifying that these
operations offer sufficient guarantees for the clients. At no time do these cookies include sensitive information such as credit card data.
COOKIES
PURPOSE
DURATION
ADMINISTRATION
Purchase device
(thx_guid)
It allows identifying solely the device (PC, telephone, etc.) from which the
purchases are made in this Website for its subsequent analysis with the
purpose of being able to offer our clients sufficient guarantees in the
purchase operations. The information contained in this cookie is collected
by an external company in order to conduct these analyses.
Persistent Third parties
This information chart will be updated as quickly as possible as the services offered on this Website change. However, the information chart may temporarily
fail to include a cookie, tag or other similar device as a result of the update, though they will always be devices with identical purposes to those included in this
chart.
